Movers Dulwich Terms and Conditions of Service
These Terms and Conditions set out the basis on which Movers Dulwich supplies removal, relocation, packing, storage, and associated services within the United Kingdom. By placing a booking or allowing work to commence, you agree that these Terms and Conditions form the entire agreement between you and Movers Dulwich in relation to the services provided.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the individual, company, partnership or organisation that requests and purchases services from Movers Dulwich.
1.2 Services means any removal, relocation, packing, unpacking, loading, unloading, transportation, storage, or related services provided by Movers Dulwich.
1.3 Goods means all items, personal belongings, furniture, equipment, and other property that the Client asks Movers Dulwich to handle, transport, or store.
1.4 Quotation means the written or electronic estimate issued by Movers Dulwich describing the Services to be supplied and the associated charges.
1.5 Contract means the legally binding agreement between the Client and Movers Dulwich, comprising the Quotation and these Terms and Conditions, together with any agreed written variations.
2. Scope of Services
2.1 Movers Dulwich provides domestic and commercial removal and related services across applicable service areas in the United Kingdom. Services are limited to those specified in the Quotation and agreed by both parties.
2.2 Unless expressly stated in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex structures or fittings, removal of doors or windows, or work requiring specialist skills, certification, or tools.
2.3 Movers Dulwich reserves the right to decline to handle any Goods which, in its reasonable opinion, may pose a risk to health, safety, property, or compliance with law.
3. Booking Process
3.1 A booking may be made by the Client verbally or in writing and is subject to availability and confirmation by Movers Dulwich.
3.2 Movers Dulwich may carry out either an in-person or remote assessment of the Goods, access, parking conditions, and any special requirements before issuing a Quotation.
3.3 The Quotation will set out the nature of the Services, anticipated duration, estimated charges, and any specific assumptions or exclusions. Quotations are typically based on the information provided by the Client and are subject to amendment if that information is incomplete or inaccurate.
3.4 A booking is not confirmed until the Client has accepted the Quotation and, where required, paid any deposit or advance payment specified in the Quotation or otherwise communicated by Movers Dulwich.
3.5 The Client must ensure that all information provided for the purpose of the Quotation and booking, including addresses, access details, parking arrangements, and inventory of Goods, is accurate and complete. Additional charges may apply where incorrect or incomplete information leads to extra work, time, or resources being required.
4. Quotations and Pricing
4.1 Unless otherwise stated in writing, Quotations are inclusive of labour, standard vehicles, and basic equipment reasonably required to provide the quoted Services.
4.2 Quotations are normally valid for a limited period from the date of issue, as stated on the Quotation. After this period, Movers Dulwich may revise the Quotation to reflect changes in costs or circumstances.
4.3 Quotations do not include customs duties, parking fines or permits, congestion or clean air zone charges (unless expressly stated), tolls, ferries, storage charges, or fees payable to third parties, which shall be payable by the Client in addition where applicable.
4.4 Movers Dulwich reserves the right to adjust the price where:
a. the work is carried out on dates or times different from those originally agreed, including unsociable hours where additional charges may apply.
b. the volume, nature, or weight of Goods exceeds that originally stated by the Client.
c. access to the property is significantly more difficult than originally advised, including long carries, restricted entry, unsuitable or unsafe stairways, or lack of nearby parking.
d. additional Services are requested or required that were not included in the original Quotation.
5. Payments and Charges
5.1 The Client agrees to pay Movers Dulwich the charges set out in the Quotation, subject to any variations under these Terms and Conditions.
5.2 Unless otherwise agreed in writing, payment terms are as follows:
a. For domestic moves, a deposit or full prepayment may be required before the commencement of Services.
b. For commercial or ongoing contracts, invoicing may be done in arrears or in instalments as agreed in writing.
5.3 Payment must be made using methods accepted by Movers Dulwich. Cash, cheque, or bank transfer may be subject to additional verification or clearance requirements.
5.4 If the Client fails to pay any sum when due, Movers Dulwich may:
a. charge interest on overdue amounts at the statutory rate applicable under UK law; and
b. suspend or withhold Services, or exercise a lien over the Goods until all outstanding sums have been paid in full, including storage or re-delivery charges where applicable.
5.5 All charges are subject to applicable taxes and duties, which the Client agrees to pay in addition where required by law.
6. Cancellations and Changes
6.1 The Client may cancel or amend the booking by giving written or verbal notice to Movers Dulwich, subject to the cancellation charges set out in this clause.
6.2 Where the Client cancels the Services:
a. more than 7 days before the agreed date, Movers Dulwich may refund any prepayment less reasonable administrative costs.
b. between 7 days and 48 hours before the agreed date, Movers Dulwich reserves the right to retain up to 50 percent of the quoted price or prepayment, whichever is greater.
c. less than 48 hours before the agreed date, Movers Dulwich may charge up to 100 percent of the quoted price.
6.3 If the Client requests changes to the date, time, or scope of the Services, Movers Dulwich will use reasonable efforts to accommodate such changes but does not guarantee availability. Additional charges may apply where changes require extra resources, time, or incur costs.
6.4 Movers Dulwich may cancel or postpone the Services without liability if:
a. the Client is in breach of these Terms and Conditions, including non-payment; or
b. it is not reasonably possible to carry out the Services due to circumstances beyond Movers Dulwich's control, including severe weather, accidents, road closures, industrial action, or legal restrictions.
7. Client Responsibilities
7.1 The Client is responsible for:
a. securing appropriate permissions, parking arrangements, and access at collection and delivery addresses.
b. ensuring that all Goods are properly packed, labelled, and ready for collection unless packing Services have been agreed.
c. disconnecting and securing appliances prior to the move, including fridges, freezers, washing machines, and cookers.
d. removing items from lofts or other spaces that are not safely accessible.
e. arranging appropriate insurance for valuable or fragile Goods where the Client requires cover beyond the standard liability limits in these Terms and Conditions.
7.2 The Client must not include in the Goods any items that are illegal, hazardous, explosive, corrosive, perishable, live animals, plants, or any items that may cause damage or risk during handling or transport.
8. Liability and Limitations
8.1 Movers Dulwich will exercise reasonable care and skill in handling, transporting, and storing the Goods.
8.2 Movers Dulwich will not be liable for any loss or damage arising from:
a. inherent defects, flaws, or natural deterioration in the Goods.
b. pre-existing damage or unstable assembly of furniture or equipment.
c. normal wear and tear resulting from the move.
d. acts or omissions of the Client or third parties, including inadequate packing where the Client has packed the Goods.
8.3 Unless a higher value has been declared and agreed in writing, the liability of Movers Dulwich for loss of or damage to Goods, however caused, shall be limited per item or per consignment as set out in the Quotation or, in the absence of such specification, to a reasonable market value subject to a fair and proportionate limit.
8.4 Movers Dulwich shall not be liable for any indirect, special, or consequential loss, including but not limited to loss of profits, loss of business, or loss of opportunity, even if such loss was reasonably foreseeable.
8.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
8.6 Any claim for loss of or damage to Goods must be notified to Movers Dulwich as soon as reasonably practicable and, in any event, within 7 days of completion of the Services, accompanied by reasonable evidence of the loss or damage.
9. Delays and Failure to Perform
9.1 Movers Dulwich will use reasonable endeavours to adhere to agreed dates and times but does not guarantee exact arrival or completion times. Time is not of the essence in relation to the performance of the Services unless expressly agreed in writing.
9.2 Movers Dulwich is not liable for delays or failure to perform arising from circumstances beyond its reasonable control, including but not limited to adverse weather conditions, road traffic incidents, road works, vehicle breakdowns despite regular maintenance, public events, or industrial disputes.
9.3 Where a delay or failure to perform is caused by the Client, including lack of access or preparation, Movers Dulwich may charge waiting time or additional costs incurred.
10. Waste and Environmental Regulations
10.1 Movers Dulwich complies with applicable UK waste and environmental regulations when handling, transporting, or disposing of waste materials connected with the Services.
10.2 Movers Dulwich is not a general rubbish clearance contractor unless explicitly agreed in the Quotation. Any collection or disposal of waste is subject to separate agreement and charges.
10.3 The Client must not ask Movers Dulwich to dispose of any waste that is prohibited under UK law, including hazardous waste, electrical items requiring special disposal, or controlled materials without prior agreement.
10.4 Where Movers Dulwich agrees to remove waste on behalf of the Client, the Client confirms that such waste is their property and that they have full authority to dispose of it. The Client remains responsible for any penalties, fines, or costs arising from incorrect information about the nature or ownership of the waste.
11. Storage Services
11.1 Where storage is included in the Services, the Goods will be stored in facilities chosen by Movers Dulwich or its storage partners, using reasonable care and skill to safeguard them.
11.2 Storage charges will be payable as specified in the Quotation or any subsequent invoice. Late payment may result in additional charges and enforcement of a lien over the Goods.
11.3 Movers Dulwich reserves the right to sell or otherwise dispose of Goods held in storage where charges remain unpaid for a reasonable period, provided that notice has been given to the Client as required by law. Any proceeds from such sale, after deduction of costs and outstanding charges, shall be remitted to the Client where practical.
12. Complaints
12.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with Movers Dulwich as soon as possible so that reasonable steps can be taken to resolve the matter.
12.2 Movers Dulwich will review complaints promptly, request any necessary information, and aim to reach a fair resolution in accordance with these Terms and Conditions and applicable law.
13. Privacy and Data Protection
13.1 Movers Dulwich may collect and process personal data about the Client for the purpose of providing the Services, administering the Contract, and complying with legal obligations.
13.2 Personal data will be handled in accordance with applicable UK data protection law. Information may be shared with trusted partners or subcontractors solely to the extent necessary to provide the Services.
14. Subcontracting
14.1 Movers Dulwich may, at its discretion, use subcontractors or agents to perform part or all of the Services. Movers Dulwich will remain responsible for the proper performance of the Contract.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 Any failure or delay by Movers Dulwich in exercising any right or remedy under these Terms and Conditions shall not be deemed a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with the Quotation and any agreed written variations, constitute the entire agreement between the parties and supersede all prior discussions, correspondence, and understandings relating to the subject matter.
16.4 The Client may not assign or transfer their rights or obligations under the Contract without the prior written consent of Movers Dulwich. Movers Dulwich may assign or transfer its rights and obligations where reasonably necessary for business operations, provided that such assignment does not materially affect the Client's rights.
16.5 Nothing in these Terms and Conditions is intended to confer any rights on a third party, whether under the Contracts Rights of Third Parties Act 1999 or otherwise, unless expressly stated.
